CatTheori Southard

Review of Royalton Manor-Ciena Health Ca...

Don t even know where to begin...every head nurse ...

Don t even know where to begin...every head nurse needs to get retrained....absolutely incompetent when it comes to taking care of elderly people. Food was cold if you even got food, many times it was just whatever they wanted them to have. Refused to give my parent the medications they needed, hardly ever checked their sugar levels. The call button was a joke, and if you were lucky enough to get a nurse to come the favorite line was I have to get somebody..hold on . Many times I had to help my parent to the bathroom because the nurses were ALWAYS on breaks. Residents were left in the hallways sleeping in their wheelchairs on a daily basis. Nurses talked down to my parent like they were nothing. Finally was able to get my parent transferred to another facility & the difference their care has been is like day & night. There is no care or compassion at Royalton, it s just about money!!!