I have spent almost $25,000 with Gillece. I have ...

I have spent almost $25,000 with Gillece. I have two warranties with them right now(furnace and plumbing). The furnace that is under warranty stopped working. I scheduled a service call and they called me at 5:30 pm to cancel. No resolution was offered and the woman on the phone was rude. I asked for a supervisor and was refused. I called back to get someone else and spoke to the manager. He was hostile from the get go. He refused to give me even his first name. I was frustrated and asked for him to get someone out today as promised. I tried to make a complaint with him but he kept yelling over me. I begged him to work with me but he just kept getting meaner and ruder. He then banned me from calling them and said they will not service my address even thought they are bound by warranty. I called back hoping that they had a reasonable employee and the manager answered again. He told me that if i call again they will call the police and I will spend 6 months in jail. Now, I have to go through an attorney to try and have the warranty honored.

Update: A different manager reached out personally to resolve this issue. The manager who threatened me was acting outside of his role with the company. They apologized profusely and have done everything necessary to resolve the issue.