I thought this was going to be a good experience, ...

I thought this was going to be a good experience, the rooms were clean and the location was great. The staff was friendly but when real customer service was required everyone dropped the ball hard. The parking garage employed by Park Central seriously scratched our new car during valet. No big deal stuff happens...but when I tried to get a hold of anyone that could help compensate for the damage I was given the run around. I was put on hold for over 25min, passed around, dropped from the call and lied to for over an hour. I finally did get the number for the garage but Park Central is only interested in passing me off to someone else. I was then given a time to call to talk to the Security Director because he is the "only one" who can offer a refund. I called when I was supposed to and he had gone home for the weekend. They did not refund my room or my parking. They had the opportunity to comp a few hundred dollars and secure a great review and a life long customer but when times got tuff everyone dodged and deflected. Its been a week now and I have not been able to get a hold of anyone who is willing to even try and do the right thing. Half of guest services knows me by name at this point. All they have to do is want to help me and put the slightest effort and this would all be a different story. Its not that hard to look out for people, it's the easiest way to build brand loyalty in the service industry. You guys dropped the ball...seriously disappointed. UPDATE.....Tried to Email Managing Director Don Fraser per his request but the email provided rejects my emails. You guys its not that hard.