This isn t the best Hyatt for customer service.

This isn t the best Hyatt for customer service.

Upon arrival at the airport we called the hotel to inquire about its free shuttle service. We were told to call back in ten to fifteen minutes to see if there was a driver available. We opted to take a cab instead of sticking around for a shuttle that may or may be running.

We arrived at the hotel shortly after and walked up to the front desk to inquire about checking in and before we could finish the sentence the man at the desk informed us quite abruptly that no rooms were available for check in until four o clock. He didn t bother to ask our name, check out reservation or offer a call or text when our room would be ready. With just over four hours until we could check in we asked if the hotel could hold our luggage. The same desk clerk pointed towards a sign and told us to check with valet.

At three we came back and we re told we could check in if we upgraded our room to a pool view for a nominal fee.

I ve stayed at plenty of Hyatt s before and I ve never had the service that we received today. I will not be staying at this Palm Springs location again, and would advise others to find a more civilized hotel with staff that s willing to help and/or accommodate its guests.