Viral Patel

Review of Colonial Bowling Alley

Poor service...party manager. Bowling lane equipm...

Poor service...party manager. Bowling lane equipment...malfunction..lost of party time. Overall not happy. NEVER GOING THERE AGAIN. Parent considering going to this place take your hard earned money somewhere else or to an other bowling place. This place is not worth it.

Read below for details!
Had a birthday party for my daughter tonight and I got a say that I was very dissatisfied with Jenny, who is responsible for managing kids birthday parties. From the biggining when we arrives she appeared to have a chip on her shoulder. What got me upset was she refused to have my 2 year old niece spin the wheel (the birthday girl & friends spun to get prizes), because she did not pick the right number. We tried to explain how this was wrong....she should have just let the child spin, but she just did not get it. My niece did not want any prizes, she just wanted to spin the wheel. Jenny just hid behind "our policy". On top of this....they did not want to give the extra goody bag that we paid for. We paid for 10 kids and 9 showed. Their reasons were "we give goody bags to those who showed up", but we paid for the 10 bags. One of the parents brought their sibling with them and we wanted to give the 10th bag to her. Talk about nickel and diming. On top of all of this one of our bowling lanes stopped working and we had to wait to get it fixed. Very disappointed.

I have three kids and I have hosted a lot of kids birthday parties in the past 14 years. This is the first time I have had this experience. This was a kids party, but the party manager does not know how to work with kids.