Keaton Z.

Review of Airbnb

Customer Service is BADDDD. My experience with try...

Customer Service is BADDDD. My experience with trying to change a reservation has been so bad that I'll never book through Airbnb again. The host was unable to accept my change request due to a problem in the app, so he contacted customer service about the issue - two weeks later, he has never heard back. I also contacted customer service, and they told me that my issue was going to be escalated and that a customer service specialist would be getting in contact with me. However, I never received a response either. The issue still isn't resolved, and Airbnb is still holding my money captive.