I was not impressed. You walk in and are immediate...

I was not impressed. You walk in and are immediately amazed by how nice and pretty everything is and then you get to the people. Most were very nice and helpful and others were just there to be pretty and not helpful at all. This is not a family hotel. There is nothing for the kids to do at all. No pool, no free breakfast. My towel bar was falling off the wall when we arrived, The balcony was dirty from previous occupants. When leaving I clearly needed a cart and asked for one and was told I would need to go to the bell boy... seriously... I have to go get help when you have a cart right there and I need help now? Not very hospitable. Parking at 25 per night is insane also. Seems like they are trying to be fancy without actually treating their guests well.