Their delivery time only shows after you purchase ...

Their delivery time only shows after you purchase the item. How is that a responsible practice? Their lines are always engaged so there is no way to get hold of them. I asked to cancel the order and still they haven't get back to me. I will report this to the police if I don't get an answer by end of the play tomorrow. Definitely stay away from this company! UPDATE They didn't cancel the order but I finally received the phone in 12 days. The phone is in great conditions.