The staff was nice but there is a clear lack of pr...

The staff was nice but there is a clear lack of precision in delivery and organisation. Not acceptable for a "luxury" hotel even in times of heavy week end.
I short: things looked nice but were not

From room not ready for check in to coffee capsule missing in the room, to TV not working, phone not working, bed light falling of the wall, room smelling the "old air con".

We came here 10 years ago at the time of Beaufort and a few years ago and the room is almost the same.

The wine and champagne was not chilled, we had to send it back, high tea was good but took more than 30mn.