SHOULD BE NO STARS!!!!!!!!!!!!

SHOULD BE NO STARS!!!!!!!!!!!!
This company is the worst I have ever dealt with. I have been making my house payments online for 5 years. As of Feb 2017 I am unable to log on at all. I have spent 7 hours on the phone with 6 cust service reps and supervisors one of which said she would be my direct line of contact. She sent me a company email and her office phone. That was on Feb 7th 2017. Log in still does not work so I tried to call her this AM Feb 22. The phone goes to a private residence in Lake Zurich Illinois. I sent her an email and it came back undeliverable. I call the main phone again and am told she no longer works with the company. Hmmm. She was a minion and probably made too much noise so they eliminated her as a cancer that tried to fix a customer's issues. It's amazing that they could remove her info from the system with no issues yet they can't/won't deal with a CUSTOMER!!! Unbelieveable. Stay far far away from this corrupt whatever it is. I won't call them a business anymore. Disgusting....... I agree with a prior review, this company is operating out of a basement somewhere.