Monica Valdez

Review of Fairmont Scottsdale Princess

I have stayed at other Fairmont hotels and expecte...

I have stayed at other Fairmont hotels and expected exceptional service. As you drive up, the lobby and greeting was what I expected. However, when we reached our room, I was not so impressed. Rooms were a little smaller that usual and bath seemed outdated. Layout was a little awkward. Additionally the dining options were limited as the good steak restaurants were closed during our stay. Even with those couple of disappointments I would have been ok as we did have a good time with my family. However, what really killed it was the last night I was there. I woke up to something crawling on my arm! It was a huge 2-3 cockroach! I could not sleep after that and was disgusted! My daughter slept on the pull out couch and complained about some bites which at first I thought were mosquito bites. Now I am convinced they were flea bites! Not exactly the five star hotel I had in mind. When I told the young lady at check out she seemed to care less and did not even apologize. She just said she would have someone look into it.