Simone Woods

Review of Palazzo Versace

We used to come here often and was always a absolu...

We used to come here often and was always a absolute pleasure. We arrived yesterday with our young son for the first time. I was absolutly shocked how disappointing everything has been since we arrived. Litterally from the moment we arrived. I organized an early check in so that our young boys sleep could be as routine as possible. There was no record of this and they had us sit in the foyer and wait until 345pm while people were checking in around us and the staff were helping accommodate tourists take pictures and videos of entering the hotel. I think there may be a language barrier because I only speak English and I m unsure a lot of the staff are able to fluently converse in English.
Our baby is unable to sleep in the portacot that we have had to pay to hire because it severely breaches the minimum Australian safety standards and is a SIDS risk. So for the first time in his life he is in the bed with us. (Yes another risk I m aware)
I would be appalled by the service and standard of this hotel if it was considered 3 stars but to hold it to a 5 star rating it s deplorable.
We won t be back in a hurry, I will however be forwarding pictures of the portable cot to the ACCC to review.