Masonaba Lewis

Review of Infiniti of Baton Rouge

I have an Infiniti QX60 my car stop on me while dr...

I have an Infiniti QX60 my car stop on me while driving to Baton Rouge from New Orleans. Nothing about this dealership has been nice my car only towed to Baton Rouge because I was close to there if I had a choice I would ve had it towed to infinity of Metairie because the service there is a 100 time better when I arrive to the dealership it was after 3pm this pass Saturday 11/23/19 I was stranded i ask the service supervisor for a loaner car and I was told it s too late in the day we don t have anymore. She never once explained or made a jester and maybe if someone doesn t come in or we get a return I can provide you with a loaner car but I was told you can go to enterprise I then inform them that enterprise was closed and I had no way home I was told go to the air port. Not until I told them my that I was receiving very poor customer service and that I was going to call cooperate I was told I m going to leave a note by your name so that someone can call you when and if a loaner car becomes available. And that I should receive a call after lunch Monday with some answer on your car well it s now 2:11pm I m still without a car and answer my service consultant is Tina Lanoux all I m getting is that we are short staff we had 6 cars left over from Saturday and your car was one of them and I know the answer will still be no on loaner car because we had so many reserve only if someone canceled we can get you in one but I highly doubt that the answer will still be no the worker here they are not compassionate at all I feel like my car is still setting where the tow truck drop it at and no one ever touch I don t feel confident In they re service some one please help