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HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE
I recently purchased a beautiful Mercedes that I was very proud of. I received delivery of the car and the breaks squeak very loud! They told me they changed them before it was purchased. I took it to my local Mercedes dealer and they said they are after market parts and do not fit correctly causing a vibration and the squeaking. You can not use after market parts on Mercedes breaks. After calling Autobahn they said they only use aftermarket parts and would not order and put Mercedes break pads on nor would they reimburse me should I have them done at the dealership correctly. Now I am left with a new car that sounds like a school bus breaking and faced with a $1,000 repair to get break pads that fit adequately. They service manager was beyond rude and even said they are suppose to squeak!! I made several attempts to contact the dealerships management with no return phone call. I even tried reaching out to my original sales person who I was told was too busy to talk to me and leaving for a concert! I worked so hard for this car and am shocked by their customer service to remedy this situation. Their voicemail says at Autobahn we don t treat you like a number, well clearly they do. I would not recommend a dealer that isn t using OEM parts on high end cars. I gave them multiple opportunities to make it right and based on my experience I would not recommend them.

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