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UPDATE: Christina D. from management called me an...

UPDATE: Christina D. from management called me and apologized for the error and fixed the charges. She was very courteous and helpful in finally resolving the issue.

BEWARE of Fraudulent Charges and no help in resolving them. I have stayed there on two separate occasions over the past two weeks; the staff is helpful and friendly when you are present at the hotel. The location is great since its easy walk to Georgetown and the Metro. The reason I am giving one star is because on my last stay, they charged me two times for the last night I was staying. I tried calling during the weekend and the person I talked too did not understand what the issues was - despite my bill showing two hotel room charges for the same night. She told me to call back Monday since the person who handles billing did not work during the weekend. It is now Monday and I have called 5 times; every hour on the hour and left messages, it seems this person dies not work on Mondays either. I checked my credit card account this morning and I see that they charged me a again for the stay.

So as of now, my room for that night originally cost $322 without taxes. I have been charged additionally $342 and $346 for that final night. $1010 before taxes has been charged to me for a night and no one at the Marriott seems to be able to help with this situation. Stay somewhere else, there is Holiday Inn right across the street.

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