This is for the Floral Department at Wegmans. My h...

This is for the Floral Department at Wegmans. My husband and I were married on April 21, 2017. I visited the floral department in Wegmans on Lyell Avenue a couple months before my wedding to discuss my bridal bouquet. At first, the floral department was easy to work with. The manager and I talked through my color scheme and looked at different flowers and together we came up with the perfect arrangement for my bouquet. The manager arranged for me to pick up my bouquet on the morning of my wedding and she informed me that my bouquet would be prepared the night before. It was a smooth process...until the actual wedding day. On the morning of my wedding, two of my bridesmaids went to Wegmans on Lyell Ave to pick up my bouquet and they were informed that the flowers I had picked out with the manager were no longer available. My bridesmaids called me with the news and I was so disappointed and I wondered why they hadn t contacted me in advance before the day of the wedding if they realized they wouldn t be able to complete what they promised. That was extremely unprofessional and it put me in a very tight situation because I had to figure out a backup plan over the phone hours before my wedding. In the end, the flowers Wegmans arranged in my new bouquet were nice, but they were very different than our original agreement and the flowers were not very fresh and some of the petals were wilted. To say I was disappointed is an understatement and I cannot confidently recommend the floral department at the Wegmans on Lyell Avenue because of this experience. I hope they demonstrate better service in the future. I wish I could have written this review even sooner for brides who may have used Wegmans floral services since last year, but unfortunately I've been away traveling a lot until now. I hope the Floral Department reviews and improves their services.