***EDIT***

***EDIT***

I like to take the time to update this review and give a lot of credit to John, the general sales manger. As it turns out John reads every Google review personally. Within 48hrs of writing my initial review john reached out to me via phone which I was impressed with.

John went on to state he had looked into the matter at his end and after a review of the incident he found my account of events to be accurate. John was extremely apologetic and asked if he could explain what had lead to my negative experience. We went on to have a 20 minute conversation where he explained what happened but never once looked to make an excuse or pass the blame. I was extremely impressed.

At the end of the conversation John asked permission to make things right. I don't feel that this part of the conversation needs to be posted here but I can say I feel it was very fair. Truth be told the individual salesman I dealt with has burned a bridge with me forever but I certainly would consider John's dealership for my next vehicle purchase utilizing a different associate.

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Called the dealership and went through the phone tree for sales. When it was answered I asked to speak to someone in used car sales. Was told by the person at the other end that "yep, that's me. How can I help you?" Asked her to confirm the trucks availability and condition. She came back and said the truck was available and in amazing condition. (Keep in mind the free carfax provided on their website also stated the truck had a clean title)

Scheduled an appointment for 3.5hrs later and began the long trip in the car. Upon our arrival, there was no one at the greeter table and I had to go seek out someone to help me. By happenstance I ended up finding the person I spoke to on the phone who I thought I would be helping me. Turns out they were not a salesperson at all! Instead, they were an internet liaison to the sales staff. I was then introduced to a salesman who inquired why I was there. I informed him the exact vehicle I was there to see and immediately was informed that the truck had a branded title for a manufacture buyback. He knew off the top of his head without even having to look it up so why was this not made aware to me on the phone? Furthermore why was this not in the description of the vehicle on the website? Seems rather unprofessional to post a clean carfax link while simultaneously knowing it's not.

I informed the salesman I felt I had now been lied to on 2 seperate issues that had I known, I would not even have made the trip.... I asked how I was going to be compensated for the time I wasted by taking a day off of work and money spent on travel expenses such as fuel. He then informed me there was nothing he could do as he shrugged his shoulders

I requested to speak to a manager at which point the salesman stated "I can go get him but he's going to tell you the same thing." I asked for him to go get him anyways and he disappeared only to return 5 minutes later and state his manager was unable to come speak to me as he was "knee deep in making other deals". At this point we decided the best course of action was to just leave. Our exit out of the building would end up leading us right by the sales mangers office who appeared to be far less busy than we were told.

Right before exiting the the building I received a smile and wave by the original person I dealt with as I'm sure she thought I was making my way outside to view the truck. I took the time to inform her how horrendous my visit had been and suggested that someone in a position of power such as the owner contact me the following day.

5 days later and still no call. It's flat out unacceptable. I can't believe this is how they run a buisness. It is my personal opinion that the only way to have handled this situation would have been to be extremely appolgetic while offering to compensate me for my travel expenses. Instead, I got a salesman who couldn't have cared any less while shoulder shrugging at me and a sales manager who didn't even show his face.