I fried my laptop with a spilled drink so transfer...

I fried my laptop with a spilled drink so transferring programs and data to the new one, which I had bought elsewhere, was not a routine matter. Nevertheless, Tom was able to do the job at a reasonable price and cheerfully tolerated some follow up tutelage to get me going in full. Equally important, he made the charges and scheduling clear from the start AND met or bettered all deadlines. Much better experience than I have had elsewhere.