Pascal Pierra

Review of Sofitel So Singapore | The Sin...

-1- I called for early check in and was told it wa...

-1- I called for early check in and was told it was not possible which is totally acceptable. The person asked to come at 3 pm for check in.

-2- The rooms were not available when we arrived a bit before 3 pm. So we waited until 3 pm ... then 3:30 pm.
We were then told the room won't be available for a while.

-3- We went to the pool to enjoy the facility. At 5 pm ... 5pm! ... one room still not available.

-4- Finally around 5:30 pm I got the keys to the room where ... no one escorted us (very weird) only to find out the keys were not working ... hmm hmm ... starts to be pushing.

-5- So I have to go back to the lobby to activate the keys ... I go to the room and no luggage! Seriously!!!
The person at the lobby told me the luggage were already in the room when I asked at 5:30pm.

-6- So now we are finally in the room and the kids' room booked for 3 kids is set for 2 persons (2 towels, 2 bottles, 2 everything) so we have to call room service to fix this.

At the end of the day ... room late, wrong keys, no luggage, wrong set up ... a LOT for a hotel like Sofitel.

Sorry but it was way below par IMHO.

Pascal Pierra