After-sales service is not possible. We bought a f...

After-sales service is not possible. We bought a fridge that did not work two weeks ago. So we called the service for an exchange. These tell us that it is up to us to return it in store while it is registered in the general conditions of sale that the exchange must be operated by the store. In a mocking tone we are told to move to prove our identity as we give all the elements related to our order. I strongly discourage this store.