I am currently staying in the floresta apartments ...

I am currently staying in the floresta apartments for 11 nights all inclusive i only have 3 left to go fortunately, since arriving i have being more and more disappointed every single day and it is 100% definite that i will never return here again!
They certainly do not cater for the english here. the food is pretty much the same stuff every single day and hardly anything english or edible, for the full holiday so far i have lived off of chips and even though i am all inclusive i have had to eat out more or less every single day just to be able to eat something other than bread and chips. The staff and other holiday stayers are majority spanish or german there is very little english people here & they are so rude and arrogant towards the english holiday makers and are not prepared to help you or like to even conversate with you at the most.
The hotel itself advertises that it is in the middle of puerto del carmen and a 10/15 minute walk to the town centre which is a total lie within itself, we are actually at least a 45-60
minute walk to puerto del carmen town centre and in actual fact the apartments are very much next door to the arecife airport.
the location itself is a HUGE disappointment unless you want to spend money every single day in a taxi to the town centre your more or less stuck in the hotel with very very little entertainment!
The drinks are very much watered down and even though all inclusive your only allowed a certain amount of drinks at a time and the all inclusive bar is only 11am-11pm before or after these times you have to pay anyway.
For anybody who would like to keep in touch with family or friends at home and may need wifi for your mobile would probably expect wifi in the hotel considering you have paid all the money to stay here already your wrong. Your also charged for that at 6 euros a day and will soon become to realise you've wasted your money as half the time it won't connect or will just kick you off when you manage to connect and the signal is terrible and nothing loads anyway!
on arrival the lady in the room next door to me arrived to three cockroaches in her room whilst i arrived to baby spiders all over the bedroom wall.
The fan in my bedroom does not work whilst my parents fan in the other room worked until the plank of wood on the fan actually snapped in half, mid spin and flung across the room nearly taking my mums head off and all the reception could say was "sorry".
all in all the customer service ,food, rooms and location is very disappointing.
on booking we got told with us being a party of 10 for my parents 30th wedding anniversary we would have champagne in our rooms with a lovely room with pool views, on arrival with disappointment again we did not have champagne and not near the pool our balcony views was a spar shop and a car park full of cars and coach arrivals.
all in all huge disappointment and will not be returning in fact very much so disappointed i wasted my money coming here. NEVER AGAIN!
we as a family do not usually complain or normally even leave reviews but i think it is only fair to share our experience and save some people's disappointment and hard earned money.