Granted this is 2 years ago, but recently I called...

Granted this is 2 years ago, but recently I called about rescheduling my room for the weekend. I was meeting my parents in Vegas to see them and have fun and see a show(we live 2500 miles apart). I had to cancel my room because my parents airplane had to make an emergency medical landing in Denver. It was my father that was the reason for the landing. I flew the next morning to Denver. My father was stuck in the hospital there for a week. Needless to say our trip to stay at Caesar's was canceled. I booked my own room, I called multiple times after I canceled the day I was supposed to arrive. The first time I called, I was given the run around in a very rude way. I almost lost it considering the stress I was under with my father in ICU. The second time I called, I talked to a supposed manager. He took my information and said they would be in touch...never happened. I understand the hotel's policies, but I don't want a run around. If an employee actually reads this, my name on my room reservation is the same as my name on here. You can look it up. I am disappointed in your care of guests that pay to stay at your establishment.