Katie Hayes

Review of AUBURN CHEVROLET

I'm not local, but used this service department af...

I'm not local, but used this service department after my car broke down in Mount Rainier National Park. One of the sales associates threatened to call the police on my tow truck driver and ended up costing me several hundred dollars. So, unfortunately, I did not have a great experience.

Even though I had already paid for the work that the service department did on my car AND called in advance to let them know the tow truck driver was coming, a sales associate named Kevin Pedersen refused to let the tow truck driver take my car. The sales associate made no attempt to check if I had already paid, see if someone else in the sales department had my keys or contact me. I live about an hour away, so it was incredibly difficult logistically to make it to the dealership when I don't have a car. Between extending my car rental and finding someone to make ANOTHER trip with me, this guy cost me about $300.