Was transferred over to a guy name Hal Howlet to g...

Was transferred over to a guy name Hal Howlet to get an estimate. Apparently he's the vp and his workers are busy. He actually said "nope, my guys are busy enough and I don't want to help you". I understand we all have bad days and but I expect better from a professional company, and just because you're a vp doesn't entitle you to be rude to customers.