Summer Douglas

Review of ARRIGO DODGE CHRYSLER JEEP

2.5 hours for an oil change and tire rotation....I...

2.5 hours for an oil change and tire rotation....I was told 1-1.5 hours....not how I wanted to spend my Friday night. I was sitting staring at them in my car for 5 minutes (trying to respect social distance) before anyone even came up to my car and ask what I service I needed. Then I proceeded to wait around for 2.5 hours before my car was ready. Last time it was 3 hours, but it seemed like a busy day. There s only me and two other people here.... no acknowledgement of how long it took or that I was waiting almost double what they told me.

This is my last free service that came with my car when I purchased it, and I was even thinking about buying another package from them to keep servicing here, but there s no way I m waiting around this long for something that should take 45 mins, hour max. Extremely disappointed.