Absolutely terrible my daughter paid for a service...

Absolutely terrible my daughter paid for a service got to her destination and they stated to her that they did not go to that hotel even though it came up as an option!!! Most disappointing as it was her first trip away by herself. Staff was RUDE, would not speak English when referring to her even though they all spoke English and dismissed her at everything she said, they eventually told her that they cannot help her and that she should go and get taxi or train. I wanted her to get to her hotel safely and she ended up finding her own way there. I would not recommend this company at all!!