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Cole Andrews

4 years ago

Long story short, they failed at all aspects of th...

Long story short, they failed at all aspects of the transaction for a new purchase. A year later, FHA regulations changed and I called them to do a streamline refinance. I knew more about the program than the loan officer, so she did some research and her math showed I would not save any money on interest and FHA fees. Ended up refinancing with quicken and it was excellent service, and my payment dropped by $300/month due to the reduction in fees. I have since then made several more property purchases and community America continues to drop the ball in the mortgage department. Apparently, their mortgage group is not commissioned, so I have to assume their lack of compensation is what drives the subpar service.

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