(TO BE CONTINUED ....) I am currently in the hospi...

(TO BE CONTINUED ....) I am currently in the hospital awaiting news of my mother who had surgery for kidney cancer. We were informed that the operation would last approximately 2 hours and an additional hour for the resuscitation room. So she entered the operating room around 10:15 a.m. We expected to see her around 1:30 pm / 2 pm at her living room. Noticing what still did not arrive around 3:20 pm, we went to find out what is happening because we are starting to be worried. The answer was that they were waiting for a medicine that the hospital did not have in their possession and that they were waiting for this medicine on order. It's quite special to hear a response like this. You don't expect that especially from a place where they are supposed to treat you. I tried to find out more but it is impossible. So now we have lots of scenarios and it's a very unpleasant context. I wonder why a manager or the doctor does not come and tell us what is happening. It seems to me that c the minimum. It is now 4:27 pm and we still have no news. I find it irresponsible and unprofessional.
We will see the rest and follow a new comment to complete a final opinion on this hospital.

5:05 p.m .: We went back to the desk to ask them to speak to the doctor and the receptionist was subsequently welcoming and noticed our concerns. She called to ask to tell the doctor to come see us.
5:30 p.m .: we are informed that my mother is in intensive care without more. Not very reassuring.

6:09 p.m .: The doctor meets us to give us an overview of the situation. Good news, my mother had a hemorrhage and in the end everything was fine. Phew! A second breath brings us back to life.
My final opinion: 4 stars for the explanation and the late kindness of the doctor.
5 star for the understanding secretary.
Now it's up to you to judge.

June 13, 2018 ....
The operation had gone badly and the consequences .......... (to be continued for the rest of the events soon)