Well I wish I could have written a review that was...

Well I wish I could have written a review that was any different to the other 1-star ones but I can't. Despite a cancelled order on 3/8/18 (the 10th day of the dispatch window) because they didn't actually have the phones in that we ordered and an assurance that the refund would take 10-14 working days to process (why?), the refund hasn't been actioned and I've had the the familiar response of them contacting the finance department to investigate. The order number is 181560. My bank says that the refund hasn't been paid back in. I wonder how long this one will take to be sorted? Previous reviews don't inspire me at all, I should have checked first before buying.