Lea Valenti

Review of Beverton Honda

Horrible customer service regarding the airbag rec...

Horrible customer service regarding the airbag recall. The airbag on the driver's side will shoot shards of metal upon impact, several have been injured by this. I received a letter early summer, I think in May, saying that my airbags have been recalled and that I would receive another letter in the summer when the parts are in. It is mid-September now and I haven't received a letter about the parts coming in. My colleague received the same letter about her Honda's airbags, and got them replaced recently, but never received a letter about the parts being in; she had to demand them to be replaced. I called this dealership to get my airbags replaced, now that I found out the parts are in fact in, and Honda said they were back ordered. I had to ask them about getting a rental car, they never offered that as an option. Don't think I'll be buying a Honda again.