Stephen Kiers

Review of Westwood Computers Ltd

My sister's computer overheats a lot recently. I s...

My sister's computer overheats a lot recently. I suggested she bring it in to apple for applecare to figure out why she is literally burning her skin.
Apple's wait time is a week to get in, so I book her an appointment here, at WestWorld Computers Edmonton.

When she went in to pick it up, she was told they were unable to reproduce the issue (it happens all the time. Protip: take videos of issues before heading in).
However, she was told that she had to pay a ~$110 diagnostic fee for their time?!? She called me on speakerphone because she was intimidated by the situation.

I asked her if she agreed to such a fee; she said no.
I asked her if they told her about this charge; she said no.
I asked the tech for evidence she signed to approve this charge; they provided the attached paperwork. (which says nothing about fees)
I told them I was frustrated and would have never sent her here if I knew this practice.
The tech then went and 'talked to the manager' and came back and decided to waive the fee.

I am upset at this because (a) apple should not be referring customers to third party companies that do not have the same business practices, (b) this company tried to intimidate my sister into paying to get her property back, (c) they had no documentation showing she knew about or approved any fees, and (d) they took longer than apple would have in the first place.

I am giving two stars since they relented on their poor decision so quickly; but you need to know that the Apple store will treat you better and give you better service and support than WestWorld Computers will; and it is a few blocks south.