The honeymoon from HELL!! When arriving to our roo...

The honeymoon from HELL!! When arriving to our room, the closet door fell on me. Our "ocean view" in which we paid extra for was looking at the rooftop and the beach access. When we got switched to a room they considered it as an "upgrade". It is not an upgrade when you don't get something you paid for. To go on...it took hours to get our food at the French Restaurant...we were starving! Customer service was very POOR! When at breakfast, I had needed silverware in which I asked for...the staff member had grabbed the used silverware from the table across from us in which the couple just left. I replied with that is used silverware as that couple in which I pointed to just left...she argued and said no these are clean....do not expect clean silverware! If you ask for something....you will get it much later! There is no food offered from 4:30pm-7pm and 10pm-6am and if you expect food, they run out of things such as hot dog buns for hotdogs, chips, american cheese for hamburgers and coca-cola in which none of this is replaced when they run out. While my husband and I were at dinner form 7pm-9:30pm, we came back to our bed made (which they call this turn down by housekeeping) I left my wallet under clothing and and envelope before we left for dinner and came back to my wallet exposed and my money stolen along with my husband's cologne bottle emptied along with his lotion emptied and replaced with water. Dreams Sugary Bay staff was no help in this situation....we had plans to go out with a couple in which this was their last night but instead had to spend the night giving a report to the police 2 hours after the situation. They told us to wait in our hotel room until the police showed up.....only to hide the situation as it makes them look bad with police showing up....we waited in the lobby instead with the 12 other couples we met (they also had a horrible stay)...The next morning we talked to 2 general managers in which one was useless and the other was extremely rude to the point he laughed at the serious situation of a felony!!! He basically told us we did not matter as other people were pleased with their stay when I mentioned all the bad reviews....he asked me to challenge him...every SINGLE couple we talked to that stayed at Dreams had a HORRIFIC stay just as we did down to a glass shower door falling on one couple, a group of 14 having a shower curtain as a mattress pad, pink mold growing in the shower, 2 couples on their honeymoon got a room with two twin beds...I could go on.....We met great couples and that was the ONLY great thing about our stay....the beach pictures on the website look nothing like the real things. If you want to pay a starting rate of $150 for a romantic beach dinner, expect other guests to be 20 feet from your dinner as that is where the smoking area is. To get to the pool/beach area you have to travel 105 steps or wait for a shuttle to pick you up but hopefully it is not busy otherwise you will be waiting at least 15 minutes. If you expect a classy resort in which you pay for, this is not it! Unfortunately, my husband and I spent a lot of money to only have a honeymoon from HELL! We will NEVER return to Dreams Sugar Bay nor suggest this resort to anyone!! And..to top it off my husband and I are two of the most easy going people in the world except when Dreams Sugar Bay housekeepers invade your privacy and steal your money.....This is only to keep people aware before traveling the distance as we gave DREAMS a chance after reading the bad reviews....the bad reviews are the TRUTH! It is ridiculous how horrible this resort really is even after changing hands...words cannot even describe our honeymoon from HELL!