Marissa Morgan Review of Alaska Sales and Service
Unfortunately I can t give 0 stars. In November my...
Unfortunately I can t give 0 stars. In November my vehicle was towed here 4 times in 1.5 weeks and remained there until February. 3 months later and $1,250 in repairs, my vehicle has not been fixed and is still having the initial issue I brought it in for. In the 24 hours I ve had it back, the same issue has occurred (won t start) which could not be replicated in the 3 months they had it in their possession. During the 3 month period, I never received a loaner vehicle or rental, I had to pay out of pocket. AS&S was unable to provide a work log for my vehicle over the course of these 3 months; when my wife or I would drive by, it appeared as if the vehicle had never been moved or touched. I contacted corporate GM for assistance, and AS&S continued to lie to them as well, providing inaccurate information. AS&S will give you the run around and try to provide every excuse possible; they tried to justify my 3 months with a vehicle they ve had in the shop for 6 months. This dealership seems to misrepresent themselves and has some of the poorest management / customer service I have ever seen. Steer clear and go elsewhere.
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