M Garcia

Review of Pasadena Humane Society & SPCA

After visiting 7 animal control centers (private/p...

After visiting 7 animal control centers (private/public) my family and I decided to stop by Pasadena Humane Society, what an offensive, demeaning and insulting experience. Reception staff is courteous, helpful and definitely have people skills but then we (husband and wife and 2 teenage kids) met with the so called "counselor." A lady with some sort of European accent and a rude, demeaning and unprofessional behavior. No greeting upon meeting us, CIA/FBI line of questioning and we were told we were giving "half answers." Also, phrases such as "I am more concerned about the puppies well being," "you are better off adopting an adult dog," "not good to have 2 male dogs together" (we have a rescue who is 5 years old) and "I am not concerned about what your son wants" peppered the interaction with her.. This is the kind of crap that came out of her mouth. Furthermore, she basically addressed my wife who completed the application, the rest of us were irrelevant. This "counselor" needs to understand that she is trying to match pets to families/individuals, it is not a serial manufacturing process. We won't be back to this place, maybe she needs to be adopted and taught some basic human interaction.