Stayed here with my husband and had one of the wor...

Stayed here with my husband and had one of the worst experiences ever staying at any hotel. We had 3 nights book over Thursday to Sunday. We were even happy to be able to bring our cat along. (I also need her as a therapy animal). Our first night was great, the room was amazing and the room service was good, the only complaint was the bed and pillows are not comfortable at all so we had very little sleep.

The main problems happen the next night (friday). I had spent some of the day at the spa and planned to go back to my room to get some sleep, but sadly that did not happen. Upon arriving at the room we heard a band setting up right below the our room. Which we weren't to happy about, then the band started playing... and it was so loud in our room we couldn't even think. I was so upset as the noise was making our cat extremely upset and distraught, also there was no way anybody could ever sleep with the noise. We couldn't even watch a movie if we wanted.

We were in no way informed that a live band would be practically broadcasted into our room. We planed to stay here for some peace and quiet not to listen to a rock concert. I rang the front desk and asked what was going on and when it would stop. Turns out they play for 3 to 5 hours depending on the preformer. So we asked how they could help us get away from the noise and that we were not informed and that we weren't happy about it. A lady said they had the same room available away from the noise, so we agreed to moved.

We had everything packed up and ready to go, then we received a call from another employee saying that they didn't have any of the same rooms available and that we couldn't moved at all, even tho we had all ready packed and were ready to move. So we ending up havin to stay in the same room.

But the noise was just too much so I rang back and asked again, they rang back and said they had another room available. We asked if it too would have noise in which they said yes it has noise from another band playing from another location near that room, and that the noise in that room would last even longer then the noise we were experiencing. We were just so flabbergasted that they would even ask if we wanted to move, to a different room that had the same noise that would last even longer.

We of course decline that room, they did offer the night free to us so we decided to just put up with it for the night. Ten minutes past still very loud music playing, our cat still upset. I looked on their website and finally found a page that had the performers calendar on it and found out that there would be music the Next night also, and that it would last much longer. They did not inform us on this ether so we would of had the same problem the next night...

Knowing that this was not what we signed up for, we decided to just leave at that moment. A weekend getaway turned into a nightmare, we were so lucky that our cat didn't go into shock, tho she looked pretty close to it. Yes we were grateful that they even allowed cats in the first place, but now we really have no idea why the place is a hotel when you can't even relax in your room 4 out of the 7 nights a week.
The music from the bands can be heard all thoughout the complex. this place should not be called a lodge or even have a spa for that matter, as it is very hard to relax of a evening with all the noise that should be far away from any hotel rooms. I think having the rooms redone with sound proof windows at least or informing any quests about the loudness, before they make a booking would be a big improvement. Even Disney has sound proof rooms and they are cheeper.
Still pretty upset, disappointed and distraught about the whole ordeal. It is extremely expensive for even one night to stay here in the best suite... and for this to happen is just not right at all and not worth the price. Don't expect quiet if you stay here any days between Thursday and Sunday. They did refund us one night stay but we left that night anyway, they should of refunded us the previous night considering we left and didn't stay.