11:40 appt, there were 2 customers inside, plenty ...

11:40 appt, there were 2 customers inside, plenty of room, i was told to wait in the heat outside. After 20 minutestthey called, i was at bank next door, they couldnt wait 5 minutes for my business to be completed. I have been a customer tbere for 10 years, very unprofessional. I will ge elsewhere now.