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Crystal Villarreal Review of The Westin Jekyll Island
This hotel is horrible! Do not stay at this awful ...
This hotel is horrible! Do not stay at this awful hotel. I've never experienced such terrible customer service before. We booked a king room for three nights and upon arrival, we were told that the hotel was overbooked and were given a room with two queen beds instead. When we were upset by the sudden change, we were treated like it was our fault for the inconvenience. The hotel manager, Jennifer Chambliss, was particularly rude and didn't even apologize for the inconvenience. Even though we had already been charged for the king room! We will never stay at this hotel again. If you value customer service, do not stay at this hotel.
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