Very disappointed in the lack of care for customer...

Very disappointed in the lack of care for customers. We have been renting through Fripp Island Resort every summer for the past 7 years. Our kids have such great memories on the island. Fell on hard times this year, asked if we could transfer our deposit to another, less expensive home - we were told 'yes' by one employee (Luissanna) but upon trying to book a new property, were told 'no' by another employee (Tasha), that money was gone -a fee for canceling- even though we had no intention of canceling. $225 is a lot to our family this summer, and what's worse, the resort refused to even look into the situation for us which is very sad, especially given current times. Can't see booking with them again when repeat customers aren't valued, and there is zero effort extended to make things right. Will remain a special place to us but with all your options for vacations beware of the lack of care for customers here.