Horrible customer service. Stayed at Caesars Hotel...

Horrible customer service. Stayed at Caesars Hotel this time. I go very often. Check in process was bad. Also had a sign up saying ask for upgrades and I asked and was told that they don't have any. That's ok, but take down the promotional sign. I was promised a room in the Octavius Tower but instead was given one at the Forum Tower. DO NOT BOOK THAT TOWER. You can get better rooms at the Flamingo. Ordered food in the food court and when I got back to the room it was a completely different order. Dealers were rude. I'm s regular arty Vegas so pretty disappointed in this visit. DO NOT RECOMMEND.

Also the Director, Ryan Bishop has yet to acknowledge my complaint via email. He obviously doesn't care about his customer's enough to respond.