Update: After multiple attempts to get ahold of so...

Update: After multiple attempts to get ahold of someone at the hotel via phone we were finally able to have then make a change to our room reservation. On the night that we arrived to the resort we were told that they made an error while editing our reservation and booked us into their other hotel, that is 100 miles away. We were told that we would have to drive there if we wanted to spend the night.
Horrible customer service.