Very nice resort but failed miserably in many thin...

Very nice resort but failed miserably in many things. I was held on the phone for 20 minutes and called three times to make a reservation. We were picked up at the airport 15 minutes behind schedule and made 3 stops prior to driving to the resort. We had lots of luggage and the driver wasn't very helpful. He stayed stopped for 10 minute at one stop while I had to shift all my luggage around to accommodate all the people coming on board. I later found out all of them were employees and not even guests. I asked why weren't we leaving and he said the bus has a maximum of 14. He didn't say a word, just sat there. So I had to make the count and ask 2 people to leave. (Where did he get his training?) Before arriving at the resort, we needed to pass through the park gate which cost $30 extra for my wife and I. We weren't told that either. When we arrived (on a Tuesday afternoon) at the hotel, the bus driver stopped in the middle of the street in front of the hotel. I had to move all my stuff onto the street then haul it to the front of the hotel. The check in line was 15-20 minutes, no bell desk or staff to assist with luggage. The kind lady who checked us in found one bell hop to assist us to our room. The room was clean and fine. I immediately tried to get on the internet, but it wouldn't work. I called and was put on hold for 15 minutes, called back three times to each the front desk and the operator over the next hour and finally someone picked up, the operator. She told me the internet doesn't work from the room. So I went to the lobby to work and it didn't work there either. I was then told the internet is down. The grounds were well kept and the scenery was beautiful. Found the food and service to be better than expected.