Were 2x in the shop to buy something, a trip trap ...

Were 2x in the shop to buy something, a trip trap and a tent. Both had shortcomings. But in the store you did not want to know about it the next day. They said we would have to take care of it ourselves, by email directly to the manufacturer. We find this an absolute impudence and we will never shop again in this store. The staff is very rude. All in all, I would not even give this company a star and never ever again.