Birdieman72

Review of Guarenteed Fitness

Very rude and unprofessional when cancelling a mem...

Very rude and unprofessional when cancelling a membership. Said only way to cancel was to come in in person. I said I was on vacation and asked if they could be mailed to my house. Spoke with both Steve and Bruce and he said just come in when back. I said I wouldn't be back in time and didn't want to be forced to pay another month. He said sorry can only do it in person. I asked again why they couldn't be mailed. After speaking with both of them for 30 minutes Bruce finally says fine just mail in a letter. He could have said this from the beginning instead of beating around the bush and trying to play hardball. Come to find out it is acceptable and legal to send a certified letter to cancel a gym membership. He will do anything to inconvenience you when trying to cancel a membership and it seems based on past review he's been doing this for years. Be wary of joining. I wouldn't want to be someone who moves and wants to cancel their membership with them. Not the best way to run a business!!