It s been 3 weeks and I am still waiting on my ref...

It s been 3 weeks and I am still waiting on my refund, shocking communication and service.
A company which will take no second in taking your money yet will take an age to give you it back.
I have exchanged 20+ emails enquiring into my refund and yet nothing has been done nor anything conductive said. It is hands down the worst company I have ever purchased from- definitely would not recommend to anyone. Just awful