Elizabeth Richards

Review of germain toyota

I have only interacted with the service department...

I have only interacted with the service department here. The quality of their work is good, and I trust them with my vehicle, but be careful about them doing additional services without proper explanation. Last year I had them replace two bulbs while there for other services, thinking that the price they quoted when asking for approval was for the entire job. Instead, it was the price per bulb. They were apologetic when I complained, but that was it. The staff are nice and the work is good, but if you have a tight budget than I would be careful going here.

Edited to update: I had commented on being charged for an air filter I didn't approve before, and just received a call from their office looking to go over the receipt. The price charged was correct for an oil change, it was just higher than last time I visited and the service fee breakdown was unclear to me. She wasn't seeing the REPLACED AIR FILTER message that I was, but assured me it wasn't completed and she would look into why it's on my copy, might have been a computers error or something that they didn't catch because the charge was accurate. Good follow up and customer service, so I'm increasing my rating.