Melany shawver

Review of Custom Air Conditioning and He...

My furnace had been acting a little weird, incons...

My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had not done it for a few years and frankly let the filter go way too long. The house was still heating so it wasn't an emergency. I Looked up reviews on yelp and emailed Custom Air before I went to work in the morning, by the time I got to work they had already emailed me back with pricing. I gave them a call and they said they would come out same day! Wonderful!
The technician was kind and went right to work. I could tell that after he worked on it, it still wasn't working right. He had to give me bad news I needed a new gas value, there wasn't any other issue with the furnace but it wasn't working consistently after many tries. Not an inexpensive thing..$700+. I held back tears, money is tight and that was not what I was expecting. I could tell he also felt bad about it. But he talked to be about it and explained what was happening, as we talked I mentioned I was having a water heater issue as well. He asked what was happening. I explained the pilot light won't stay lit, he immediately went to my gas stove and tried the burners. Then went back into the basement looked at my gas meter, he said, 'call the gas company right away, I think you need a new gas meter.'
What?! He said it sounds like you aren't getting enough gas to the house to fuel all your appliances, so he left me with the estimate and said to call them if the gas company didn't solve the issue.
I called they gas company, they were at my house within 20 mins. They took one look at my meter and said, 'yep, you need a new meter. We will have it done in 1/2hr, free of charge.'
WOW! WOW!
I will wrap this up with Custom Air is HONEST!!!! They could have charged me for a part I didn't need, but they took the time to talk to me and understand what was going on. They were not in a rush to hand me a bill and walk away. They have gained a loyal customer!!! Sorry for the long review, but they are wonderful! 100% recommended.