adrian Mc Mahon

Review of Pullman Port Douglas Sea Templ...

We are locals to Cairns and thought we would take ...

We are locals to Cairns and thought we would take a quick getaway for our anniversary- I booked a spa studio room and requested a 12 to 1pm check in and breakfast included which isn't cheap - upon arriving we were told our room was unavailable until 3pm as they were so busy (we booked 2mths ago & I'm pretty sure you guys would have known you would be booked out for xmas) so had 2 hours to kill (we had the courtesy to book and pay prior to arriving so methinks a courtesy text or phone call from you to say our requested book in time wasnt available) so we sat in the foyer watching your solo staff member deny another guest a towel. The impression we get is everything is too much for this establishment and to top it off we got put in a backwater room away from the advertised pools and lagoons and a good hike to anywhere. We may as well be locked away in the storeroom not happy and we won't be recommending to anyone and if we could we would have cancelled and rebooked somewhere else