Kristine Mateja

Review of Mercure Hotel Amsterdam City

Average hotel, doesn't feel like 4 star hotel, apa...

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay.
Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. On the checkout Charged me more than was my booking.
Also rude and not friendly some of the bar staff.
I was very disappointed with hotel and my choice, will never go back.
I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel.
By the way metro station is around 12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).