Granville Pong

Review of Shangrila Hotel Harbin

1) Arrive at the hotel at 12 noon and inform the r...

1) Arrive at the hotel at 12 noon and inform the reservation that the room is still being cleaned. Diamond VIP is not guaranteed to be in the room and even 8 o'clock can be stayed? 2) Return to the hotel at 9 o'clock in the evening, go to the Horizon Club to get the room card, find it, I will go get a drink. Halfway through, the waiter called "wait a minute." I think this sentence is very offensive. I asked why I waited. She said that the computer does not have my membership card and I want to give it once. I don't think there is a number that will allow me to register at the Horizon Club. Still can't wait for me to take the drink, go back to the front desk, politely ask me to provide the number is not standard courtesy? I feel like I have to steal a drink. 3) Back to the room, VIP welcome gift has nothing, I want to call the customer service to get Paris water and red wine. 4) I just lived in the branch of Dalian, Changchun, and you are really bad in Harbin.