Jenna Dee

Review of Palazzo Versace

Stunning hotel. Comfortable bed, very roomy suites...

Stunning hotel. Comfortable bed, very roomy suites. Would be 5 stars if it hadn't been for the terrible room service. We put in the order via the hotel room phone and 45 minutes later, our breakfast still hadn't arrived. We called again and they said that its ready but they didn't have our room number?? Considering we called from the room phone, that was peculiar and why didn't they follow up? The food arrived stone cold - pretty poor service from a 5-star luxury hotel.